Vessel continuation
Keep the object in use
A registered Lumivane vessel can return to the Studio for a refill assessment, vessel return, or practical reuse advice.
Request an assessmentRefill guide
From RM 45.00
Turnaround
About 14 days
Return credit
RM 0.00
Before anything is sent
The Studio checks every vessel
The Studio confirms vessel condition, compatibility, finish, and safe reuse before accepting a refill or return.
Keep the vessel and its QR code. Remove loose wax only; do not scrape or use boiling water. Submit the request before sending anything to the Studio.
- 1. Find the QR codeUse the six-character code printed beside the vessel label.
- 2. Describe its conditionThe Studio assesses safety and finish before confirming price or credit.
- 3. Wait for instructionsDo not post or deliver a vessel until the Studio accepts the request.