Useful answers
Frequently asked questions
Materials, orders, care, and what happens after your candle arrives.
Why does my candle look slightly different from the photo?
Each candle is poured by hand, so small differences in surface and colour are normal - including frosting, the pale bloom soy wax can form as it cools. None of it changes how the candle burns or smells.
How do I pay with DuitNow QR?
Place your order, scan the QR on the payment page, use your order number as the reference, then upload the receipt. The Studio reviews it and emails you when payment is confirmed.
When will my order ship?
The product page shows the current dispatch target. Tracking appears in your account and is emailed when the parcel leaves the studio.
Can I return a custom piece?
Custom and made-to-order pieces are generally not eligible for change-of-mind returns. Damaged or incorrect orders are handled separately.
What is the QR code on my candle?
It opens that candle's own page: when it was poured and what went into it, how to look after it, and a tracker for its burn hours. When the wax is finished, it is also where you can ask us about a refill.
How should I burn my candle?
Trim the wick before each burn, allow the melt pool to reach the edges on the first burn, keep it away from drafts, and never leave it unattended.
Still unsure?
Send the studio your question and include an order number when it is about a purchase.
Ask the studio